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Service 03 · Checkout and COD

Fewer COD orders refused at the door

Every refused COD parcel costs you shipping both ways and stock stuck in transit. We confirm COD orders on WhatsApp before they ship, give buyers a reason to pay by UPI, hold back risky pincodes and track RTO by reason, so you can see which fix is working.

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Channels
WhatsApp, UPI, Shopify checkout
We fix
COD confirmation, prepaid share, RTO
Measured by
Delivered orders, not placed orders
[ what we fix ]

What usually goes wrong with COD

  • The problem

    Orders nobody meant to keep

    Impulse orders, fake numbers and wrong addresses ship anyway and come back.

    What we do

    Confirm before it ships

    A WhatsApp message asks the buyer to confirm, and orders that aren’t confirmed don’t ship.

  • The problem

    Almost everyone picks COD

    Paying upfront feels risky to a first-time buyer, so cash wins by default.

    What we do

    A reason to pay now

    UPI offers and prepaid nudges at checkout and on WhatsApp, weighed against what RTO costs you.

  • The problem

    RTO is one number on a courier report

    Nobody knows whether the pincode, the product or the ad brought the order that came back.

    What we do

    RTO by reason

    We split returns by pincode, product, courier and campaign, and set rules for the ones that keep coming back.

[ what’s included ]

Everything between the order and the doorstep

  • Checkout and COD audit on your Shopify store
  • COD confirmation on WhatsApp before dispatch
  • Address and phone checks before an order ships
  • Prepaid nudges and UPI offers
  • Rules for risky pincodes and repeat refusers
  • Partial prepaid and COD fee tests, where they fit
  • RTO report by pincode, product, courier and ad
  • A weekly review with your operations team
[ how it runs ]

How we cut refused parcels

  1. Audit

    We read your recent orders, returns and courier data, and find where COD goes wrong.

    Free audit first

  2. Set up

    Confirmations, address checks and prepaid nudges go live on your store and WhatsApp.

    You approve every message

  3. Rules

    Risky pincodes and repeat refusers get their own rules, built from your own orders.

    Your data, your rules

  4. Review

    A weekly RTO report. We keep what lowers returns and drop what doesn’t.

    Weekly report
[ the work ]

Related work

Projects where this kind of work is part of what we ran.

All our work

[ questions ]

Questions founders ask

We keep the message short, in the buyer’s language, and send it right after the order. You approve every message, and we watch how many buyers confirm from day one.

Usually not. For many Indian buyers COD is the reason they order at all. We make COD safer and prepaid more attractive, and let your own numbers decide how far to push.

Yes. We work inside your Shopify store and the checkout and shipping setup you already have, and suggest a change only when the audit shows it’s worth it.

You do. Messages go from your business number, and every order and contact stays in your store.

It depends on your order volume and how much we set up. WhatsApp message charges are billed to you directly. We quote after the free audit.

Find out where your COD orders go wrong.

The free audit checks your orders, returns and checkout, and ranks the fixes by what they save.

Get a free checkout audit

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